Your reservation can be made in two ways, directly on the website or by email via . When making a reservation on the website, you should wait for a confirmation email where we will also send you all the payment details.
The payment for the reservation will be done in two phases. Along with your booking confirmation, we will send you the bank details so you can transfer 50% of your nights value.
The remaining amount must be paid on the day of check-in.
During Covid-19 period, all payments must be done remotely by bank transfer, except for the Municipal Tourist Tax which must be paid in cash at the check-in.
Cancellation of your stay can be done free of charge up to 15 days before your check-in date. The deadline will be indicated in the initial booking confirmation email. After this date, fees will be charged according to the following:
- 50% of the value of your stay, during the period of 15 days before the check-in date.
- 100% of the stay during the check-in day.
If your cancellation is related to the Covid-19 pandemic or illness, special measures will applied:
- Cancellation of the stay is free of charge up to 7 days before the check-in date.
- The reservation fee (50% of the amount paid for the reservation) is returned as a voucher that you will be able to use within one year.
In order to be eligible for this special measures, it will be necessary to present a medical certificate or proof of your flight cancellation due to Covid-19.
CHECK-IN & CHECK-OUT
The Check-in is done by an automatic method, maintaining the highest security. We will keep the virtual contact, by email, WhatsApp or telephone so that you feel accompanied during the entire process. In case we need to meet you at the arrival, or during your stay, we will take the necessary precautions, guaranteeing the equipments, such as disposable masks and gloves so that the contact can be made safely for both parts.
The access data will be sent by e-mail after we receive the payment proof of 50% of the reservation.
Check-in will be available from 16:00 (Portuguese Time).
On the last day, check-out must be done by 11 am.
During your stay we guarantee daily cleaning of the common spaces in each property. At the entrance of each building you will find a hand disinfectant, as well as instructions on how to properly clean your hands.
Our usual Welcome Kit was reinforced with some essential accessories, such as masks, disposable gloves and hand sanitizer, according to the number of guests present in the reservation, so that you can remain safe.
Our Covid-19 Contingency Plan will be sent by email along with your check-in instructions. You should read it carefully in order to know all our methods to fight the pandemic. In your apartment you will also be left with some information with the summary of this information.
In an emergency situation, in which a guest feels any of the symptoms caused by Covid-19, he/she should contact the host. You should also contact the National Health Service line Saúde 24 (808 24 24 24).
We will do everything in our power to provide the necessary help any guest to safely wait on our property for a Doctor's observation.
To keep our buildings safe, we appreciate that you always wear a mask when traveling in the common areas
On the entrance of each building there will be a hand disinfectant, use it whenever you enter the property.
Please try to follow a nice respiratory policy. Do not sneeze or cough to your hands
Avoid contact with other guests. If you notice that one of the corridors is busy, wait for it to be free to walk.
At Graça building the use of the garden and swimming pool must be done responsibly, keep the social distance, avoiding staying in the same area as other guests.
If you experience any symptoms you should alert your host and contact the National Health Service at Saude 24 line
800 24 24 24
Cozy Lisbon Team